Patient Feedback, Complaints & Comments

These are some of the comments we have received from patients in the last few weeks:

  • Patient said UCT service was brilliant - I had a call back within 20 minutes of phoning and follow up the next day.  I know everybody moans about the NHS but I can't fault it.
  • Patient said that we are a wonderful practice.
  • Patient said how grateful she was to the surgery for all the help she was given.  She has received excellent service and is very happy.
  • Patient wanted to say thank you to Dr Abouelsaad for referring her so quickly.  Everything was sorted quickly and he helped her enormously.

Let the practice know your views.

We may not always get it right all the time, so we appreciate feedback both good and not so good.  This allows us to give positive feedback to staff where appropriate and to look at areas that we need to improve. 

You can give us feedback by talking to any member of staff, completing the 'Comments Form' section on our Complaints & Comments practice leaflet below, speaking or writing to the practice manager or by leaving a review on the NHS choices website.

Complaints & Comments Practice Leaflet