Contact Us Online

You can receive help, advice and treatment for any straightforward health problems by contacting us online.


Patients can access safe and efficient advice for lots of non-urgent, straightforward health conditions and symptoms on our triage website. Available Monday to Friday 8.30am - 8.30pm each day.

It is not suitable for complex or long term health problems, which are better managed via a telephone call or face to face appointment, in which case please call the practice for an appointment.

If you need medical advice when the practice is closed you can also ring 111 or go to

If you need non-urgent, straightforward health advice or think you may require treatment, all you need to do is fill out a simple form about your problem and a GP will get back to you within 5 working days.

You can also request sick certificates (sick/fit notes), discuss recent tests, or get help for other administrative issues at a time that is convenient for you.

Your GP/Practice will text or email you back within 5 working days, unless a different method of contact is more appropriate. Please ensure we have a verified email address and telephone number saved on your record so we are able to get back to you.

Your completed form with clinical questions will be sent to your registered GP, unless they are unavailable. If your registered GP is absent, your form will be forwarded to an available GP who will get back to you within 5 working days.

Non-clinical questions will be responded to in the same way and timescale by our Healthcare Administration Team.

You are unable to book appointments and we cannot take orders for repeat medications via our Contact Us service; however, you are able to do this online by registering with Systm Online (see the Patient Record section of this website for more details).

To see how the Contact Us service works, watch the video below.

To access the system, please click on the submit a new request button in the section below.


Please note - AccuRx is not suitable for emergency or severe health problems.