Litchdon Medical Centre

Welcome to Litchdon Medical Centre 

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 3 day

eConsult

You can receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.

Patients can access safe and efficient advice for lots of health conditions and symptoms on our eConsult website 24/7.

If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 3 working days.

You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.

Your GP will email you back within 3 working days unless a different method of contact is more appropriate. Please ensure we have a verified email address saved on your record so your GP is able to get back to you.

Your completed form will be sent to your registered GP unless they are unavailable. If your registered GP is absent your form will be forwarded to an available GP who will get back to you within 3 working days.

You are unable to book appointments or order repeat medications via eConsult, however you are able to do this online by registering with Systm Online and using the buttons at the bottom of this page.

To see how eConsult works, watch this video.


Please note - eConsult is not suitable for emergency or severe health problems.


Covid secure measures in the practice

From 19th July we are maintaining our covid secure measures within the practice in line with NHS infection control guidance.

Face Masks-

We will still be wearing face masks and would appreciate it if when attending the practice you also wore a face covering - this is to help protect you, other patients (including those that may be vulnerable from certain health conditions) and our staff.

Social distancing -

We still require everyone to socially distance when in the building - follow signage for queuing and leaving chairs where they are placed a distance a part. 

GP Appointment Telephone Triage -

We are running an appointment telephone triage service.  If you need to make an appointment please ring us and we will book you a call back in the first instance.  If the clinician still needs to see you they will arrange for you to come in to the practice for an appointment.


Still only come to the practice if you have a booked appointment or are collecting something.
All other contact should be done via the telephone, online access or eConsult.

Drop off repeat prescription slips in to the outside red post box.


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Covid 19 Information

Covid testing-

If you have any of the following symptoms you must still get a PCR covid test done at a testing centre - new persistent cough, high temperature, loss of or change in taste or smell.  A lateral flow test is NOT adequate if you have symptoms.

To book a test ring 119 or go on line to

 https://www.gov.uk/get-coronavirus-test

 

Covid vaccinations -

The National Booking Service now offers appointments at Arnold’s Pharmacy in Westward Ho!, Barnstaple Leisure Centre and a pharmacy in Lynton - if at first appts do not show for N Devon please keep trying as the system is updated regularly.

At Litchdon we have finished vaccinating all of our patients in cohorts 1-9 for both 1st and 2nd doses.  If you wish to have a vaccine please contact the national booking service by phoning 119 or going on line

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

 

A spokesperson for the 14 GP practices who have been running the vaccination centre at

Barnstaple Leisure Centre said: “We have successfully vaccinated over 50,000 people and

we are now focusing on the second doses for this group. We have been pleased to be

involved with the national programme, vaccinating the highest risk patients, however we are now handing over the running of the vaccination programme for cohorts 10-12 (those aged 18-49 years old) and we are working with the hospital for a smooth transition.”

 

If you have been unable to book an appt via the national booking service for any reason please contact the CCG who will look for an alternative clinic for you as we are unable to book it in the practice-

d-ccg.devonvaccinationsupport@nhs.net

Enquiry Line: 01752 398836

Please remember that even after having your vaccination everyone still needs to socially distance, wear face masks and wash hands regularly.

Keep yourself and North Devon safe.


Covid-19 vaccination and travelling aboad

Please click here to access the gov.uk website which tells you how to demonstate your Covid-19 vaccination status when travelling abroad.

More detailed information on coronavirus and travelling abroad can be found here.

 


 

Covid Vaccinations FAQs

What is the risk of bloods clots with the Astra Zeneca vaccine?

https://www.gov.uk/government/publications/covid-19-vaccination-and-blood-clotting/covid-19-vaccination-and-blood-clotting

I think I have got side effects from the Covid vaccination, what shall I do?
Most side effects of the Covid vaccine are mild and should not last long, but if you are worried or if your symptoms worsen call 111 . Do not contact the practice.  
For more information on the vaccine, including possible side effects, click here
 
 


Covid Guidance

To access the most up to date national guidance, including  what to do if you have Covid symptoms, current national lockdown or tier rules, advice for the clinically vulnerable (shielding), the Covid vaccination, please visit the link below:

www.gov.uk/coronavirus

Free Vitamin D Supplements for those at high risk from COVID

Some of our patients who are at high risk (clinically vulnerable) from Coronavirus have been receiving letters from the NHS or the Department of Health & Social Care saying they are at risk and are eligible to get free vitamin D supplements. For those patients who have received the letter and who want to access this service, they need to visit the link on the letter (www.nhs.uk/get-vitamin-d). Please do not contact they surgery. Only patients who have received a letter will be able to access this service.  

If you are temporarily in North Devon

If you are in North Devon on a temporary basis and need medical advice from a GP Surgery because you are unwell or have forgotten your medication please contact your own GP from where you live and they can help you - all practices are now doing telephone or video consultations and they can also send prescriptions electronically to anywhere in the country.  This means your own GP, who knows you and your medical history, is in a better position to help you than being seeing as a temporary resident in a local surgery.
If your own GP cannot help or you are staying in the area for a longer period then you can ask us to become a temporary resident which will cover you for up to 3 months.

We want to thank all of our patients for your continued patience & support during this time.

thank you rainbow


General Practice Data for Planning and Research (GPDfPR)

The data in patient’s medical records at GP practices is used every day to support health and care planning and research in England, helping to find better treatments and improve patient outcomes for everyone. NHS Digital has developed a new way to collect this data, called the General Practice Data for Planning and Research data collection. 

NHS Digital has engaged with the British Medical Association (BMA), Royal College of GPs (RCGP) and the National Data Guardian (NDG) to ensure relevant safeguards are in place for patients and GP practices. 

NHS Digital will not collect patients’ names or addresses. Any other data that could directly identify patients (such as NHS Number, date of birth, full postcode) is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital. 

Further information about the service can be found here

As a patient, you have the right to opt out of your data being used in this way. There are two types of opt outs for patients:

Type 1 Opt Out
This stops patient information leaving the GP Practice for any reason other than direct patient care. To do this, patients need to complete the Type 1 Opt out Form and return to us. NHS Digital are not setting a specific starting date for the collection of data.

To download the opt out form, click on the PDF file below, you can email your opt-out form to us but it must be signed.

Type 1 Data Opt Out Form

The National Data Opt Out
This stops your confidential patient information (collected from any health organisation) being sent from NHS Digital to another organisation for any reason other than your own care and treatment (for example, auditing, resource planning). To do this, patients need to click on the link below. This is something we cannot do for you in the surgery.

www.nhs.uk/your-nhs-data-matters/manage-your-choice/


OND logo

Northern Devon Mental Health Survey

One Northern Devon would like to understand what type of things - if they were available in our community - could help improve mental health and wellbeing.

To complete the very quick survey, please click here.

 


find nhs no

Find your NHS Number


It can be very useful to know your NHS number, but it is especially useful to know it now for the Covid Vaccination Programme. You no longer need to contact your GP Surgery if you don't know it - please click on the link below.

www.nhs.uk/nhs-services/online-services/find-nhs-number/


NHS login & the NHS App

NHS login can be used by the public to securely access their health and care information wherever they see the NHS login button (such as the NHS App, eConsult, gov website). Click here for more information regarding NHS login and how to set it up.



The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet like viewing your health record, sharing your covid-19 status, booking GP appointments, ordering repeat medications and much more. Click here to see the full list of available services you can access when using the NHS App.

Below is a short video all about NHS login:


principle

Join a COVID-19 clinical trial


The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if:

You have had these symptoms for fewer than 15 days:


- a continuous new or worsening cough

- and/or a high temperature

- OR have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days

- You are aged 50 to 64 with a pre-existing illness

- You are aged 65 and above

Patients can self-refer into the trial, there isn't a need to go through your GP.

To find out if you are eligible and to join visit: www.principletrial.org or call the Trial Team on 0800 138 0880.


tooth

Contact your Dental Surgery for any Dental problems

If you have any dental problems please contact your dentist or an emergency dentist and not the surgery. GPs are not trained or legally able to provide dental care.

For advice on:


Dental Abscesses - click here

Toothache - click here


vet friendly

The surgery is now an accredited Armed Forces veteran friendly GP Practice. This means as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has specialist knowledge of veteran specific health services. This is important in helping ex-forces to get the best care and treatment.

The Veterans' Gateway
Veterans' Gateway is for any ex-service personnel and their families looking for advice or support, 24 hours a day. It is the first point of contact to a network of military and non-military partner organisations to help veterans and their families find exactly what information, advice and support they need, when they need it. For more information visit the Veterans' Gateway website or call 0808 802 1212

 


CQC logo

Litchdon Medical Centre CQC Rating
November 2019

We have received our rating following the inspection which took place in November 2019. We are delighted to announce we were awarded the rating of Outstanding! We are extremely pleased with the outcome and would like to thank staff and patients for their contribution and feedback.

To view our report, please click on the PDF Document below or click on the link to the CQC website.

CQC Inspection Report Litchdon Medical Centre

www.cqc.org.uk/location/1-544066113


More details can be found under the 'CQC Information' page located under Further Information, just to the right of this message.

CQC update July 2021

"We carried out a review of the data available to us about Litchdon Medical Centre on 08-07-2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service. If you have concerns about the practice you can give feedback on this service".

Care Quality Commission


Misstion Statement

The team at Litchdon Medical Centre share these values and wish to demonstrate them in our daily work:

  • Compassionate Care – Patients, carers, relatives and staff are treated with kindness, respect and dignity. Empathising with others to make them feel valued.  
  • Holistic well-being – Engaging with the whole person; considering their physical, mental and emotional well-being.
  • Positive reliable teams - Professional, friendly, and approachable teams built on loyalty and trust. 
  • Active listeners - To listen to the views and feelings of patients, carers, relatives and staff, by recognising verbal and non-verbal signals so that everyone feels supported.
  • Family focussed -Acknowledging and respecting the role of the individual and family in any intervention. 

Litchdon Medical Centre Mission Statement

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.


Accepting NHS pts

Welcoming New NHS Patients

We are taking on new patients so if you wish to join the practice please contact us to register.

With patients' needs at the heart of everything we do, our website www.litchdonmedicalcentre.co.uk has been designed to make it easy for you to gain instant access to the information you need.  As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

You can have on line access to login to your records to easily book appointments, cancel appointments, check apointments, request repeat prescriptions or view some of your medical record.

To get a login please ask the Healthcare Administration Team who can easily set this up for everyone over 18 years of age and just need to see a form of photo ID.

There are also apps available for both Android and in the Apple App Store to enable access to your records - just search your App store for SystmOnline.

We are now using a messaging system to mobiles and landlines to contact you to remind you about appointments and to invite you to clinics such as flu vaccinations or others as appropriate.

To help us with this please make sure that the Healthcare Administration Team  have your up to date land line and mobile telephone numbers.

For information about the surgery, helpful health information and advice you can also follow us on facebook or twitter.


National Patient Survey Results 2021



Thank you to everyone that took part - click on the link below to see how Litchdon has done!

Survey comparision last 3 years

Or

Practice overview:
https://gp-patient.co.uk/report?w=1&practicecode=L83035#

Practice experience:

https://gp-patient.co.uk/PatientExperiences?practicecode=L83035


GDPR

General Data Protection Regulations (GDPR)

GDPR regulations came into force in May 2018. Find out more under our section 'sharing your medical information' on the further information list to the right of this.


Extended surgery hours

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Primary care has the opportunity to extend the hours for patient appointments. This includes starting at 8am, evening clinics till 8pm and some weekend mornings.

Litchdon provide one Monday morning GP clinic that starts at 8am, we run an extra evening GP clinic every Wednesday till 8pm and we will take part in the rota across North Devon to provide some weekend morning GP appointments.

We continue to offer all our usual appointments during the week including our current evening clinics each week on a Wednesday and Thursday.

Litchdon patients can also use any of the evening and weekend appointments provided across  North Devon run by other practices - just ask our Healthcare Administration Team who can book these for you.

There are also no changes to the Primary Care out of hours service, so for any urgent health concerns please contact 111 or 999 as before.


Green Impact Logo
Green Impact Award

We are delighted to announce that in July 2018 we have won the Gold award for this national scheme to encourage organisations to be green and sustainable - to achieve this award we had to demonstrate thing like how we recycle as much as we can, save paper, save water, use our solar panels and how we link with the community and voluntary sector for something called social prescribing.  We have a co-ordinator in the practice who can sign post people to get help and support from voluntary agencies, the local library, local sport activities and many more options.  If you talk to your GP and feel something like this would help then your GP will ask the co-ordinator to contact you.


Barnstaple Alliance Logo

Barnstaple Alliance

The Barnstaple Alliance is a voluntary association of the four General Practitioner surgeries: Brannam, Fremington, Litchdon and Queens.

Whilst retaining our independent surgeries, we are working together on collaborative projects to improve and develop our healthcare services and care given to patients.  To find out more please visit our website

www.barnstaplealliance.co.uk/


Newsletter

Please click on the below link to view the latest copy of our  patient newsletter 

Litchdon Newsletter - Spring 2021


Mindful Employer logo

We have joined the MINDFUL EMPLOYER charter


This is the charter for employers who are positive about mental health and is a voluntary agreement seeking to support employers in working within the spirit of its positive approach.  The charter is one element of the MINDFUL EMPLOYER® initiative which is aimed at increasing awareness of mental health in the workplace and supporting business in recruiting and retaining staff.

MINDFUL EMPLOYER is a UK-wide initiative run by Workways, part of Devon Partnership NHS Trust. More information at www.mindfulemployer.net  


Keep Well

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and support staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

 


Pharmacy First Logo

Pharmacy First

Pharmacists can help with certain minor ailments and conditions, to save you having a GP appt.  You can go straight to your pharmacy for help with things like coughs, colds, sore throats, fever, earache, threadworm, thrush, blocked nose, hayfever, atheletes foot, diarrhoea, cold sores, skin rashes, mouth ulcer and much more.....ask your pharmacist first. 

 


Access

Access

Our premises have been developed to meet all current requirements as established under the Disability Discrimination Act.

We have a car park for patients calling at the surgery.  There is considerable pressure on parking spaces at busy times, so please avoid leaving your car for longer than is strictly necessary.

 


Hvae your say

Patient Participation Group (PPG)

Sue Matthews, Chair person of the PPG and Rosie Haworth-Booth Secretary of the PPG. 
The practice is committed to improving the services we provide to our patients. To do this, it is vital that we hear from people about their experiences, views and ideas for making services better. The Patient Participation Group is an independent group and you can become involved by contacting Rosie Haworth Booth on 01271 830267, leave a note addressed to Rosie or Sue at Reception or email litchdonppg@gmail.com
Please look at their website for more information as well: www.litchdonpatientsgroup.co.uk
2021 Future PPG meeting dates where everyone is welcome will be put up here when arranged.


 healthwatch

 

Healthwatch Devon is the independent consumer champion for health and social care covering the largest local authority area in the South West of England. They take your experiences of using health and care services and share them with those who have the power to make changes happen.

Stay up to date with the latest health and social care news in Devon and share you experiences by visiting  www.healthwatchdevon.co.uk 


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