How do I see a Doctor or Healthcare Professional ?

calendarYou can make an appointment online via our website, by telephoning us on 01271 323443, or by visiting our help desk in the main surgery building.

Important!  Please remember to make a separate appointment for each person to be seen.

We have a range of appointment times available between 08:30 and 17:30, Monday to Friday.  Doors open at 08:15am each day. We are also open until 8pm on Wednesday and Thursday evenings.  Appointments are available between 18:30-19:20 on these days.

All our phone calls are recorded for training and quality purposes.

Litchdon Urgent Care Team

All patients requesting any urgent same-day help (consultations or telephone advice) will be dealt with by the Urgent Care Team. This team of Doctors and Nurses will operate in a manner similar to a hospital casualty department, which means that people will be prioritised on the basis of need. 

The Doctor or Nurse will telephone you back to assess the problem and in many cases they can help you there and then over the phone, alternatively if needed you will be invited in for a face-to-face consultation.

The Urgent Care Team will deal with urgent problems that genuinely require treating that day. People presenting to the Urgent Care Team with routine problems will be asked to make a normal, routine appointment for another time.

The Urgent Care Team can also help with minor illnesses, such as cold and flu symptoms, urine infections, D&V and ear infections. To find out more information and to see which minor illnesses the Urgent Care Team can help with, please click here.

When you Arrive for an Appointment

We have touch screen computers in the reception/waiting room entrance area.  They are very straight forward and easy to use and require no computer knowledge at all!

Entering information requested on the touch screen identifies your arrival on our computer system which lets the doctors, nurses and other healthcare professionals know that you are waiting to see them.

Cancelling Appointments & Non Attending

If you have booked an appointment with a GP, practice nurse or healthcare professional and  are then unable to attend, please let us know either by telephone on 01271 323443 or by coming in to the help desk with as much notice as possible.

In just one week we can have up to 90 appointments where people have not attended and not given us notice.  These wasted appointments could, very easily, have been made available for other patients had we known in advance.

Health Advice from Local Pharmacists

For patients’ convenience, we have an on-site branch of Lloyds Pharmacy.  In addition, there are several pharmacies in the Barnstaple area. Your local pharmacist will be able to give you free health and medication advice and you don’t need an appointment.

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